Frequently Asked Questions
Which insurances do you accept?
Why can’t I self-pay if I have Medicare or Medicaid?
Medicare and Medicaid have strict policies about which clinics are in-network. Even if patients pay out-of-pocket for services at our facility for the office visit, Medicare or Medicaid will not cover any outside referrals, procedures, labs, prescriptions, or imaging. For these reasons and in order to ensure the best care possible in the timeliest fashion, we are unable to accept patients on these insurances.
How can I contact my insurance company?
Most insurance cards provide a list of phone numbers on the backside of the card. Your insurance will be able to provide you with information about your specific insurance plan and benefits in detail.
I have insurance, why am I getting a bill?
See the “Insurance Terms” FAQ section. Other valuable resources include the following video:
Health Insurance Coverage 101-the Basics
What is a deductible?
A deductible is the portion of medical expenses you must pay each year before the benefit payments from your insurance company begin. After your deductible is met, services will be covered according to your plan benefits.
What is coinsurance?
Your share of the cost healthcare services is called coinsurance. For example, labwork may be covered at 80%; the remaining 20% is your coinsurance, which you are responsible for paying. This percentage may be a separate charge from your copay; you may owe a $20 copay and an additional 20% coinsurance for labwork provided during your visit.
What is a copayment?
In most instances, when you receive care, you pay a set dollar amount called a copay. Copay amounts may differ based on your choice of provider or insurance plan and are due at the time of service.
What are the operating hours of the Occupational Medicine department?
Our Occupational Medicine department is open on weekdays from 8:00 am- 5:00 pm. The department is closed on weekends; however we are still able to perform walk-in drug screens and DOT physicals on weekends from 9:00 am- 1:00 pm. If you wish to schedule any employment-related physicals, please contact our Occupational Medicine department to do so.
Please note: Even though these are the normal operating hours, hours may fluctuate seasonally based on demand. Please call ahead to verify.
What should I bring for my DOT physical?
For your DOT physical, you should bring your driver’s license, any documentation from your Primary Care Provider regarding any significant medical issues that you may have, and glasses if needed. Although not required, it is useful to bring any progress notes from recent office visits with your Primary Care Provider.
What are the processing steps I need to take in order to get my Commercial Driver’s License?
We highly recommend following up with the Department of Transportation regarding your class of Commercial Driver’s License. Processing steps and requirements differ depending on what type of license is being obtained.
Please visit the following website for more information:
Why did I get a bill from an external facility when I was seen at Care Medical Group?
Often times we must send blood or other samples out to external facilities such as PeaceHealth in order to process the samples and run specific tests. If you do receive a bill from these places please contact them directly in order to pay the bill. If you have any questions about billing, please contact our billing department.
If I am self-paying, can I be billed for today’s service or pay my charges at a later time?
As a self-pay patient, all services must be paid at the date of service. We strive to determine the total cost of your services before the conclusion of your visit. Our Front Desk staff is equipped with price estimates and if desired, our medical staff will make every effort to inform you of the costs during the visit. More information about this can be found in our Self-Pay Policy, which can be found at the front desk, and further questions can be directed to our Billing Department.
What payment methods are accepted?
For date-of-service payments, we accept debit, all major credit cards, or cash. Checks are only accepted for payments that are not date-of-service, such as an on-account balance for a bill that has already been sent. To pay an on-account balance, we accept phone calls, in-person payments, and pay your bill online.